While the Federal Trade Commission is not expected to intervene directly in such cases, Amazon does take these violations seriously.Ĭontinued or serious breaches of the rules can lead to stronger penalties, such as repeated soft blocks or even suspension from the Flex app, cutting off the ability to work. If an Amazon Flex driver is caught using a bot, they will likely be hit with a ‘soft block’, which slows their account activity, making it impossible to see or accept new delivery blocks for a while. What Happens if You Get Caught Using a Bot? The service’s terms of service explicitly prohibit the use of automation tools like bots for securing delivery blocks.ĭrivers who use bots risk penalties, including temporary blocks from seeing new shifts, suspension, or even permanent deactivation from the Amazon Flex program.ĭespite the temptation due to competitive shift availability, the use of such bots can lead to significant repercussions for drivers.
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